Harman Dhillon

Graduate Teaching Assistant, BUS 107 Organizational Behavior

September 2023 - Present 

●  Assist in the instruction of 300+ students by facilitating weekly discussions that are correlated with business strategy and organizational behavior.

●  Mentor and coach  20+ groups of students in a case study competition by providing clarification and guidance on empirical research/learning concepts.

Media Planning Intern, Disney Branded Television 

June 2023 - August 2023

●  Collaborated with cross-functional teams on media planning and market research (Nielsen, Comscore, Helixa) for Disney Channel, Disney Junior, and Disney+ titles, managed budget allocations up to $50 million, and completed over 70 hours of media-specific training. 

●  Updated flowcharts/workbooks for client, investment, and internal status meetings. Ensured alignment and collaborated with 7+ teams to launch campaigns per client-approved timelines.

Property Manager

February 2021 - September 2023

●  Increased productivity by 35% and decreased maintenance costs by 42% through improved invoicing processes and preventative maintenance projects. 

●  Ensured lease compliance by managing contracts and vendor agreements for 20+ vendors. Updated and maintained billing and invoice distribution for 8+ corporate tenants in alignment with current lease obligations. 

Sales Coordinator

November 2020 - August 2022

●  Maintained 100+ high-end clientele portfolios, negotiated contracts, and increased potential for prospective leads by over 20% by taking a proactive market research approach to expand the hotel’s network.  

●  Served as a liaison to facilitate communication between operations/sales teams to ensure positive guest experiences for group arrivals and corporate event management for groups of up to 500 guests.  

Assistant Front Desk Manager

February 2016 - November 2020 

● Managed operational duties by serving as the main point of contact for tour groups, corporate guests, and Wyndham’s quality assurance

program by proficiently utilizing SynXis CR.

● Decreased guest wait time by 40% after implementing new training methods for more efficient Check-in/Check-out procedures during peak hours. Increased overall guest satisfaction to 98% by taking the lead in resolving guest issues.

Lead Mentor - Jack H. Brown College of Business and Public Administration

September 2018 - March 2020

● Co-supervised a team of 50+ student mentors by serving as a main point of contact during school-wide events and recruitment events

with up to 5,000 attendees. Increased student engagement for on-campus events by 40%. 

● Mentored 100+ first year and transfer students by connecting them to resources such as clubs, organizations, and academic advising to

help achieve academic, social, and personal fulfillment.

Google Project Management (Coursera) December 2022 

Hospitality Management Certification (Wyndham Hotels and Resorts) September 2020

Digital Marketing Tools (LinkedIn) March 2024  

Create a Brand Strategy (LinkedIn) January 2024

Excel: Creating a Basic Dashboard (LinkedIn) August 2024)

Technical Skills: Excel Dashboards/PivotTables, Canva, SEO, Microsoft Office, Google Ads, WordPress, Shopify, Airtable, Google Analytics, Asana, HubSpot, Nielsen